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Refund policy

Hoplark HopTea is a craft product. As such, one may see slight variances between batches. We work our hardest to source the best ingredients to make the highest quality products for you to enjoy. Refunds or exchanges are not granted for matters of personal preference.


If you experience a quality issue with your order, please take a photo of or record the “Enjoy by Date” on the bottom of your can and send the issue and information to orders@hoplark.com within 30 days of purchase. Depending on the issue, we will process either a refund or replacement of your product within 48 hours. 

If your order is damaged in transit or if the wrong order/quantity is received, please take a picture of the damaged/incorrect product and outer shipping box within 7 days of receipt and send to orders@hoplark.com so that we may replace/refund the damaged/incorrect product. Please note that while we do our best to get your HopTea to you as safely as possible, minor denting may occur in transit and does not affect the quality of the product.

 

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